[NOW FILLED] Job Opening: HS and PRS Case Aide

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The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Case Aide for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields.  Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver’s license, insurance, a clean driving record, and personal transportation may be required.


Available Position:    Home Study (HS) and Post Release Services (PRS) Case Aide

Reports to:                     Boston Site Director

Status:                              Full-Time


Overview: The HS and PRS Case Aide will work with USCRI’s Immigrant Service Division and will provide administrative and case management support to staff based remotely and locally.

Duties and Responsibilities:

-        Conduct routine calls to clients to assist with coordination of services;

-        Identifies appropriate community resources ensuring they are culturally and linguistically appropriate;

-        Help assistance applications and referral forms;

-        Accompany clients (or provides telephonic support) to facilitate school enrollment, as needed;

-        Reply to e-mails and phone inquiries regarding current programs and provides detailed explanation to clients and staff;

-        Provide ongoing administrative support, such as filing, making copies, maintenance of physical files ensuring accurate case records and documentation;

-        Assist with the preparation of documents and reports as required;  

Perform all other duties assigned by supervisor.


-     Associate Degree;

-     Bachelor’s Degree in Social Work, International Studies, or Humanitarian related field preferred;

-     A minimum of 1 year of experience working with, serving, and advocating on behalf of immigrant and refugee children;

-     Excellent organizational, verbal, written, and interpersonal communication skills;

-     Ability to prioritize duties in a fast-paced environment;

-     Ability to work independently

-     Ability to think analytically and apply sound judgment;

-     Ability to use sound judgment to detect unusual, harmful, or emergency situations and act accordingly;

-     Knowledge with Microsoft Office Suite;

-     Advanced knowledge of Spanish, fluency in Spanish preferred (a language proficiency exam is required); proficiency in additional languages a plus and

-     Dedication to the human rights of refugees, immigrants, asylum seekers and displaced people.

-     Think creatively to identify resources in unfamiliar communities.

Physical Demands:

-        Use of manual dexterity, tactile, visual, and audio acuity;

-        Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands;

-        Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

To Apply:

Please send your cover letter, resume, and salary history to Human Resources (HR@iine.us) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.


No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer.

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